Delivering process efficiencies with a new Intranet Portal

A FTSE 100 company, British Airways is the UK's largest international scheduled airline, flying to over 550 destinations across the globe. The compay operates international and domestic scheduled & charter air services for the carriage of passengers, freight and mail and provides ancillary services.

The challenge

British Airways already had a very successful intranet that was well used and liked by employees. However, the site had grown organically over the years: navigation had become confused, content was inconsistently styled and people found it increasingly difficult to locate the information they needed. In addition, content was contained mainly in departmental sections, rather than presented in a way which made sense to end-users. Most importantly, end-to-end business processes were difficult to follow, requiring users to dip in and out of multiple business departments.

The role of our people 

David Viney, our Principal Consultant, took on the role of Programme Development Manager for eWorking, identifying & introducing new and better ways of working & technology in cross-functional finance, purchasing and people processes. This involved working closely with stakeholders across Finance, Procurement, HR and Communications functions to identify opportunities, bring forward business cases and deliver work packages using rapid application development.

The results

Over the course of the engagement, efficiencies were identified in end-to-end people processes which saved British Airways more than 70 ftes:

"David helped us deliver improved cross-functional processes at British Airways, delivered over our new company-wide intranet. David seamlessly bridges the gap that often exists between IT and Business people and has a real vision for what an intranet can achieve in a large organisation". 

Hetti Barkworth-Nanton
eWorking Programme Director, British Airways (1998-2000)